INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

How can I contact MatSouq for my order inquiries?

You can reach us via the Contact Us form, email at matsouq8@gmail.com, or through our customer support WhatsApp number. We usually respond within 24 hours.

Will I receive the same product that I see in the picture?

Yes! At MatSouq, we ensure that all products are accurately represented in our images. The item you receive will match the product shown on our website, with the same quality, packaging, and freshness.

How long does it take for a response?

Our team typically responds to all inquiries within 24–48 hours on working days. Emails sent during weekends or holidays may take slightly longer.

Can I cancel or modify my order after placing it?

You can cancel or modify your order before it is dispatched. Once the order is shipped, we cannot make changes, but our return policy may apply if needed.

What should I do if I received a damaged or wrong product?

Please contact us immediately with your order number and photos of the product. Our team will guide you on a replacement or refund as per our policy.

Want to Contact Us?

CONTACT US FOR ANY QUESTIONS